About the Subscription (USA only)

Contains information related to subscriptions - different subscription plans, starting a subscription, add or removing products, pausing, and cancelling a subscription.

What all is included in the 1Balance subscription?
When you subscribe to 1Balance, you will receive a regular supply of your personalized herbal supplements (once every month or once every few months dependi...
Mon, 16 Sep, 2019 at 11:44 PM
I want to start a subscription. How do I go about it?
Great! To subscribe to 1Balance i.e. to start receiving your personalized herbal supplement pack (herb mix and/or tea blend), you need to do the followi...
Sun, 15 Sep, 2019 at 8:56 PM
How do I renew my subscription?
No worries! Your subscription will auto-renew every month on the date of your subscription.
Sun, 15 Sep, 2019 at 8:57 PM
I don't want my subscription to auto-renew. What options do I have?
You can change your auto-renewing subscription to a non-renewing one from your account page.  Visit https://www.1balance.com/report Log in with your emai...
Mon, 16 Sep, 2019 at 11:47 PM
I want to take a break. Is it possible for me to skip a month or two and resume thereafter?
Change of plans? No problem!  You could choose to temporarily pause your account by following the steps below:  Visit https://www.1balance.com/report Lo...
Sun, 15 Sep, 2019 at 9:56 PM
How do I cancel my subscription?
You could choose to permanently deactivate your account by following the steps below:  Visit https://www.1balance.com/report Log in with your email ID an...
Sun, 15 Sep, 2019 at 9:52 PM
Is there a way to pause my subscription?
Sure you can! You could choose to temporarily pause your account by following the steps below:  Visit https://www.1balance.com/report Log in with your em...
Sun, 15 Sep, 2019 at 10:20 PM
How can I reactivate a paused/cancelled subscription?
We are glad to have you back! You can reactivate your paused/cancelled subscription through these simple steps: Visit https://www.1balance.com/report...
Sun, 15 Sep, 2019 at 10:32 PM
I did not receive my supplement. What should I do?
So, you’ve just placed an order! Congratulations!  After your order has been shipped, you should receive an email titled "Supplement Pack Shipped&...
Sun, 15 Sep, 2019 at 10:16 PM
How do I update my personal details?
Wish to make changes to your personal details? You can do so by following these steps: Visit https://www.1balance.com/report Log in with your email I...
Sun, 15 Sep, 2019 at 10:45 PM