About the Subscription (USA only)

Contains information related to subscriptions - different subscription plans, starting a subscription, add or removing products, pausing, and cancelling a subscription.

What all is included in the 1Balance subscription?
When you subscribe to 1Balance, you will receive a regular supply of your personalized herbal supplements (once every month or once every few months dependi...
Mon, 16 Sep, 2019 at 11:44 PM
I want to start a subscription. How do I go about it?
Great! To subscribe to 1Balance i.e. to start receiving your personalized herbal supplement pack (herb mix and/or tea blend), you need to do the followi...
Wed, 11 Mar, 2020 at 5:46 AM
How do I renew my subscription?
No worries! Your subscription will auto-renew every month (or every few months depending on your subscription plan) on the date of your subscription.
Wed, 11 Mar, 2020 at 5:47 AM
I don't want my subscription to auto-renew. What options do I have?
Your 1Balance supplements are most effective as a long-term daily supplement, and subscription mode is the easiest mode for most users, which is why we have...
Wed, 11 Mar, 2020 at 6:07 AM
I want to take a break. Is it possible for me to skip a month or two and resume thereafter?
Change of plans? No problem!  It is easy pause your subscription (skip a month or two), and resume thereafter. These options are available on your s...
Wed, 11 Mar, 2020 at 6:10 AM
How do I cancel my subscription?
Well, it breaks our heart that you want to do that! If you need a temporary break, you can pause your subscription (skip a month or two). If the product is ...
Wed, 11 Mar, 2020 at 6:20 AM
How do I reactivate my subscription?
We are super happy to have you back! To reactivate your subscription, just visit your subscription dashboard. Note: You may need to provide your em...
Wed, 11 Mar, 2020 at 6:23 AM
I did not receive my supplement. What should I do?
So, you’ve just placed an order! Congratulations!  After your order has been shipped, you should receive an email titled "Supplement Pack Shipped&...
Wed, 11 Mar, 2020 at 6:26 AM
I have a different question
We are all ears! Send us an email at support@1balance.com.
Wed, 11 Mar, 2020 at 6:29 AM