You could choose to permanently deactivate your account by following the steps below: 

  • Visit https://www.1balance.com/report
  • Log in with your email ID and password to be redirected to your assessment report page.
  • Click on the "Manage Your Subscription" button on the right side of your report.

Fig 1: Your assessment report

  • In the popup window, click on your “Herb Mix” link.

Fig 2: Your assessment report > Manage your subscription

  • Click on the “Cancel Subscription” link at the bottom of the popup.

Fig 3: Your assessment report > Manage your subscription > Herb Mix

  • You can choose the “Cancel Immediately” option to stop the subscription with immediate effect. Your subscription will not auto-renew and a refund of the “pending” amount will be credited back to you.
  • You can also choose “Cancel on next renewal (MM DD, YYYY)” to stop the auto-renewal once your selected subscription period is over.

Fig 4: Your assessment report > Manage your subscription > Herb Mix > Cancel Subscription
For eg. If you selected a 3-Month Plan, you will receive your supplement pack for 3 months, and thereafter your subscription will get cancelled and will not be renewed.


You can reactivate your “cancelled” subscription at any time later.