You can change your auto-renewing subscription to a non-renewing one from your account page. 

  • Visit https://www.1balance.com/report
  • Log in with your email ID and password to be redirected to your assessment report page.
  • Click on the "Manage Your Subscription" button on the right side of your report.

                Fig 1: Your assessment report

  • In the popup window, click on your “Herb Mix” link.

                Fig 2: Your assessment report > Manage your subscription Popup

  • You can choose to Pause or Cancel the subscription.

                Fig 3: Your assessment report > Manage your subscription > Herb Mix 

  • Pause subscription
    • Click on the “Cancel Subscription” link at the bottom of the popup.
    • Choose the duration of time that you wish to pause the subscription for.
    • Click on the “Pause Subscription” button. This will stop the auto-renewal of payments and also the shipments.

                Fig 4: Your assessment report > Manage your subscription > Herb Mix > Pause Subscription

  • Cancel Subscription
    • You could also choose to cancel the subscription immediately or after the subscription period.
    • Click on the “Cancel Subscription” link at the bottom of the popup.

                Fig 5: Your assessment report > Manage your subscription > Herb Mix > Cancel Subscription

  • You can choose the “Cancel Immediately” option to stop the subscription with immediate effect. Your subscription will not auto-renew and a refund of the “pending” amount will be credited back to you.
  • You can also choose “Cancel on next renewal (MM DD, YYYY)” to stop the auto-renewal once your selected subscription period is over.
    For eg. If you selected a 3-Month Plan, you will receive your supplement pack for 3 months, and thereafter your subscription will get cancelled and will not be renewed.

You can reactivate your “paused” or “cancelled” subscription at any time later.



Note: "Pause" suspends your subscription for the selected period (you will not receive any shipments during that period) and is not the same as "Cancel on next renewal".